Many wince at this idea - but remember, we’re talking Exchange, so you won’t lose any data. It wasn’t until I added a test contact and calendar appointment from the mobile device that everything started working. I went through all the motions of fixing the issue and nothing worked. A client came to me with this very problem. Create a new contact/appointment from phone If they appear correctly, go back and select All contacts, and see if they remain. Now, you should see only your Exchange contacts. Scroll down and select Contacts to display.You might find that your Exchange contacts are hidden. With Android, you can set which contacts to display. Make sure Exchange contacts are displayed If both are set, and your contacts or calendars are not syncing, do the following: In the Data and synchronization settings ( Figure A), make sure everything is checkedįigure A Sync settings on a Verizon-branded Samsung Galaxy S III.To make sure sync is enabled for both contacts and calendars, do the following: I’ve seen accounts set up with contacts and/or calenders not included in the sync process. Make sure sync is setĭuring the setup of the account, you are asked what you want to sync and how often you want to sync it. If you’re attempting to sync to an Exchange server with any type of account other than the above, delete the current account and re-create the account with one of the above types.
Here are the correct types, according to device manufacturer (all phones listed below run Android 4.0 or later): When you set up an account on Android, depending upon the type of Android device you have (HTC, Motorola, Samsung, etc.), the correct account type might be called something different. When this is done, the contacts and calendars will either not be able to sync or will suffer from sporadic syncing. I have seen instances where users have set up their company email on their phone as an IMAP or POP account. With that in mind, I thought it would be a good idea to walk through some of the troubleshooting tips for syncing Exchange contacts and calendars on your Android smartphone. Samsung Galaxy), and even different installations of Exchange, it can easily become a chore to keep this feature working. With different release numbers, different provider platforms (Motorola Motoblur vs. This can be very frustrating, especially since not every Android device is created equally. One of the most common issues I come across with business users and Android smartphones is Exchange contacts and calendars not syncing. Jack Wallen offers some troubleshooting tips for syncing Exchange contacts and calendars on your Android smartphone. Troubleshoot Contacts and Calendar sync between Android and Exchange